Dear Patients and Families,

We know your life, and the lives of your loved ones, have been affected by
the COVID-19 outbreak. Dr. Atanassova -Lineva and Nurse Practitioner Lisa
Guan has one important message:

*We are always here for you.*


We want to make sure all of our patients know that Dr. D and Lisa Guan and
staff are available for essential in-person appointments. It is
understandable that you may have concerns about coming to a doctor’s office
right now – but it is important not to put your healthcare needs on hold.

We want to answer your questions and let you know what to expect when you
visit our office:

*Q: I need to see Dr.Atanassova or Lisa Guan l in person, but I am
concerned about being exposed to COVID-19. What are you doing to protect
patients?*

*A: Our practice is taking every precaution to make sure patients and staff
are safe. Here is what we are doing to reduce exposure:*


- All patients and staff wear masks and another appropriate protective
equipment
- All patients are screened for COVID-19 symptoms before arriving for
their visit
- Social distancing measures are strictly enforced in the waiting area.
- We are only allowing one parent to accompany the child.
- The office is thoroughly cleaned and sanitized throughout the day.
- We are abiding by local and state public health recommendations
- We have an isolation room for potential COVID 19 patients
- Friday is the day for well-baby and well-child visits
- Sick patients are scheduled in the second half of the day



*Q: Are you offering telehealth?*


*A: Yes. Telehealth visits are appropriate to evaluate the most mild and
moderate illnesses, including concerns about possible infection with
COVID-19. *
We encourage *existing patients* to schedule telehealth visits for your
medical needs, including:


- follow-up visits
- minor injuries
- prescription refills
- test results
- skin conditions
- we also recommend all patients to purchase thermometers and pulse
oximeter devises to assist us with the telehealth visits



Most insurance plans are currently covering telehealth services for
existing patients. (New Patient Telehealth visits may not be covered)


*Q: What is the best way to make an appointment?*



- *Call* our office for scheduling assistance.
- *Schedule an appointment online* using ZocDoc or via healow app.



Stay healthy,

Dr. Atanassova- Lineva and Nurse Practitioner Lisa Guan
--

All messages will be checked *once every 24 to 48 hours*. In the case of
emergency or if you would like to discuss an urgent medical question with
the Doctor, please contact the answering service at *718 268 9100.*


Best:

Dr. Daniela